Peace of Mind, Month After Month
Launching a website is not the end of the story — it is the beginning. CMS platforms release security patches regularly, plugins go out of date, traffic patterns shift, and your business evolves. Our support plans are designed so you never have to worry about any of it.
What Our Support Covers
Security Updates
We monitor the Drupal and WordPress security advisories and apply patches within 48 hours of release for critical issues, and within the next scheduled maintenance window for minor updates. You receive a brief update note for each change we make.
Performance Monitoring
We check Core Web Vitals, uptime, and server response times weekly. If something degrades we investigate and fix before it affects your SEO or conversion rates. You get a monthly performance summary.
Backups
Daily automated backups of both the database and files, retained for 30 days, stored off-site. In the unlikely event of data loss or a compromised site, we can restore to a clean point in under an hour.
Content Updates
Need to update a team page, swap a banner image, or add a new case study? Most minor content requests are handled within one business day on all retainer plans.
Ongoing Development
Our mid-tier and premium plans include a bank of development hours each month. Use them for new features, landing pages, form additions, third-party integrations — whatever moves your business forward.
Response Time Commitments
- Critical (site down, data breach): 2-hour response, 24/7
- High (major functionality broken): 4-hour response on business days
- Normal (minor bugs, update requests): 1 business day
- Low (cosmetic issues, future enhancements): Next scheduled sprint
Plans
We offer three tiers — Essentials, Professional, and Growth — starting at $299/month. All plans include security updates, monitoring, and backups. Higher tiers add more development hours, priority response, and dedicated Slack access to your account manager.
Contact us to discuss which plan fits your needs, or ask about our custom retainer for large Drupal installations.